Refund policy

We want you to love what you ordered. If something isn’t right, here’s how we can help.

1. Return & Exchange Window

We accept return and exchange requests raised within 48 hours of delivery. The 48-hour window begins at the time the order is marked as delivered by our courier partner.

Requests raised after this window will not be accepted.

📌  Please inspect your order as soon as it arrives and raise any concerns promptly. If you believe your order was marked delivered but not received, contact us immediately at info@dmuri.com.

2. Eligibility for Returns & Exchanges

Items eligible for return or exchange must be:

• Unused, unworn, and unwashed

• In their original condition with all tags intact

• Accompanied by proof of purchase (order number or invoice)

• Raised within 48 hours of the delivery timestamp

Items not eligible for return or exchange:

• Items that have been worn, washed, or altered in any way

• Sale or discounted items — items purchased at a discounted or sale price are final sale and not eligible for return or exchange. Items purchased at full price are not affected if they subsequently go on sale.

• Accessories and innerwear (for hygiene reasons)

 

2A. Partial Returns & Exchanges

You do not need to return your entire order. Return and exchange requests can be raised for individual items within a multi-item order, provided each item meets the eligibility criteria outlined in Section 2.

• Please specify clearly which item(s) you are returning or exchanging in your request email

• The ₹200 reverse pickup charge applies per return request, not per item - so if you are returning multiple items in one request, only one pickup charge will be deducted from your store credit

• If you wish to return items from the same order in separate requests at different times, each will be treated independently and a separate pickup charge will apply

 

3. Faulty or Damaged Items

If you receive a faulty or damaged item, we sincerely apologise. Please contact us within 48 hours of delivery at info@dmuri.com with:

• Your order number

• A clear, uncut video of the fault or damage (maximum 2 minutes). Please share via a Google Drive or WeTransfer link, or send directly to our WhatsApp business number +91 95600 89409 (large files cannot be sent as email attachments).

• At least two clear photographs of the item and the fault

Upon verification of the fault by our team, we will offer:

• A full refund to your original payment method (default), or

• An exchange for the same item in the same size, subject to availability

📌  Valid proof of fault is required to process any resolution for damaged items. The 48-hour return window is paused from the time you raise a valid fault report and resumes only if your claim is not verified.

4. Resolution Options

The table below summarises available resolutions and return pickup costs by situation. All orders are prepaid.

Store Credit

Store credit is issued as a coupon code to the email address associated with your order once the returned item has been received at our warehouse and passes quality inspection. Please note:

• Coupon codes are valid for 12 months from the date of issue

• They can be applied to any full-price item at checkout

• They cannot be used on sale or discounted items

• They cannot be combined with other discount codes or offers

• They hold no cash value and cannot be redeemed for cash

Exchanges

We are happy to exchange your item for a different size or a product of equal value, subject to availability. Please note:

• Because we operate in small batches and limited size runs, the exact size or product you request may not always be available

• If your preferred exchange item is unavailable, store credit will be issued as an alternative (after deducting the ₹200 reverse pickup charge where applicable)

• If the replacement item is priced higher than your original item, you will be asked to pay the difference

• If the replacement item is priced lower, the difference will be issued as store credit

5. Reverse Pickup & Return Shipping

We arrange reverse pickup for all approved return and exchange requests via our logistics partner, Shiprocket. You do not need to arrange your own courier.

• Change of mind / sizing returns: A reverse pickup will be scheduled by our team. A flat reverse pickup charge of ₹200 will be deducted from the store credit issued. For example, if your item is valued at ₹1,500, you will receive a coupon code worth ₹1,300.

• Faulty or damaged items: D’muri will bear the full cost of reverse pickup upon verification of the fault. No charges will be deducted from your resolution amount.

Once your return request is approved, our team will share the pickup details within 2–3 business days. Please ensure the item is packed securely and is ready for collection at the address provided at checkout.

Warehouse Inspection & Refund Processing

All returned items go through a quality check upon arrival at our warehouse. Please note:

• Store credit (coupon code) or a refund to your original payment method will be issued only after the returned item has been received and inspected at our warehouse.

• If the item passes inspection, your resolution will be processed within 2–3 business days of receipt.

• If the returned item does not meet our eligibility criteria upon inspection (e.g. shows signs of use, missing tags, or damage not reported at the time of the request), the return will be rejected and the item will be dispatched back to you.

📌  Reverse pickup availability is subject to your location’s serviceability by Shiprocket’s courier network. In rare cases where pickup is not serviceable at your pincode, we will provide alternate instructions for returning the item.

6. How to Raise a Return or Exchange Request

To initiate a return or exchange request:

• Step 1: Email us at info@dmuri.com within 48 hours of delivery

• Step 2: Include your order number, the item(s) you wish to return or exchange, and the reason for your request

• Step 3: If reporting a fault, attach clear photographs and share a video link (Google Drive, WeTransfer, or via WhatsApp at +91 95600 89409)

Our team will review your request and respond within 2–3 business days with next steps, including reverse pickup scheduling where applicable.

📌  Requests that do not include an order number, reason, or required proof (where applicable) may experience delays in processing.

7. Cancellations

Orders can be cancelled within 24 hours of placing them, provided they have not yet been dispatched.

To cancel, email us immediately at info@dmuri.com with your order number and ‘CANCEL’ in the subject line. Requests without ‘CANCEL’ in the subject line may not be actioned in time.

• Once an order has been dispatched, it cannot be cancelled. In such cases, you may initiate a return after delivery as per Section 2 of this policy.

• Store credit (coupon code) is the default resolution for cancellations. No reverse pickup charge applies as the order has not been dispatched.

• Refunds to the original payment method are not available for order cancellations.

8. General Notes

• All D’muri orders are prepaid. We do not currently offer Cash on Delivery (COD).

• Business days are Monday to Friday, 10am to 6pm IST, excluding public holidays. Response timelines are calculated accordingly.

• D’muri reserves the right to reject a return or exchange request if the item does not meet the eligibility criteria upon inspection.

• Items must be returned in the same condition as received. If an item is returned in a used, damaged, or altered state, the return will be rejected and the item will be sent back to you.

• Repeated or suspicious return activity may result in requests being declined at our discretion.

• This policy applies to domestic (India) orders only. For international order queries, please contact us directly.

• This policy may be updated from time to time. The version in effect at the time of your purchase will apply to your order.

D’muri - Last updated April 2026